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We aim to ensure a smooth and hassle-free shopping experience each time you choose to shop with us. However, if you are not 100% satisfied with your purchase, we have made the exchange process super easy for you.

Local Orders:

• All items purchased from saltbyideas.com are eligible for exchange within 30 days of delivery — no questions asked!

• Notify us within 3 days of receiving your order by filling out the Complaint/Inquiry Form.

• We offer FREE pickup for customers opting for the online exchange process.

• The process typically takes 7–10 working days.

Exchange Eligibility Criteria:

An item can be exchanged if:

• It is unused, unwashed, in saleable condition, with original tags and packaging intact.

• A valid proof of purchase (receipt or order confirmation email) is provided.

Exchange Not Applicable If:

• The exchange request is made after 30 days of delivery.

• The product has been used, damaged, or tampered with.

• Original packaging, tags, labels, or invoice are missing.

• The claim relates to excess fabric or embellishment used in photo shoots, unless explicitly stated on the website.

• The item was purchased from an unauthorized seller. Always shop via saltbyideas.com (delivered in our official Ideas flyer/box).

International Orders

• Currently, we do not offer exchanges or returns for international orders.

• However, if you received an incorrect or damaged item, please:

• • Fill out the Complaint/Inquiry Form

  • Or call us at 021-111-143-327

Note: International orders must be received in Ideas-branded packaging (box sealed with Ideas tape). Claims without original packaging will not be entertained.

Refund Policy

We do not offer cash refunds. Refunds are allowed only under specific circumstances:

Eligible Refund Scenarios:

• The customer cancels the order before shipment processing begins (only for credit/debit card orders).

• A product is found defective during quality control and cannot be replaced due to unavailability.

Refunds may take up to 14 business days to reflect in your account.

Order Cancellation

• You may cancel your order before processing begins.

• Ideas reserves the right to cancel orders for reasons such as:

• • Item out of stock

  • Pricing or listing errors

  • Quality control failure

  • Payment issues (e.g., declined card)

Need Help?

For further assistance:

• Email: complaint@gulahmedshop.com

• Call: 021-111-143-327