We aim to ensure a smooth and hassle-free shopping experience each time you choose to shop with us. However, if you are not 100% satisfied with your purchase, we have made the exchange process super easy for you.
Local Orders:
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All items purchased from saltbyideas.com are eligible for exchange within 30 days of delivery — no questions asked! 
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Notify us within 3 days of receiving your order by filling out the Complaint/Inquiry Form. 
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We offer FREE pickup for customers opting for the online exchange process. 
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The process typically takes 7–10 working days. 
Exchange Eligibility Criteria:
An item can be exchanged if:
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It is unused, unwashed, in saleable condition, with original tags and packaging intact. 
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A valid proof of purchase (receipt or order confirmation email) is provided. 
Exchange Not Applicable If:
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The exchange request is made after 30 days of delivery. 
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The product has been used, damaged, or tampered with. 
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Original packaging, tags, labels, or invoice are missing. 
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The claim relates to excess fabric or embellishment used in photo shoots, unless explicitly stated on the website. 
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The item was purchased from an unauthorized seller. Always shop via saltbyideas.com (delivered in our official Ideas flyer/box). 
International Orders
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Currently, we do not offer exchanges or returns for international orders. 
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However, if you received an incorrect or damaged item, please: 
Note: International orders must be received in Ideas-branded packaging (box sealed with Ideas tape). Claims without original packaging will not be entertained.
Refund Policy
We do not offer cash refunds. Refunds are allowed only under specific circumstances:
Eligible Refund Scenarios:
Refunds may take up to 14 business days to reflect in your account.
Order Cancellation
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